Behind The Scenes At Art Of Skin MD
The inner workings of an efficient medical clinic can easily be compared to that of a finely-tuned machine – with each moving piece an integral part of the whole, creating a full circle that runs as smoothly as possible. With this in mind, Dr. Palm has been very selective in who she has asked to be a part of the team at Art of Skin MD, with her focus on creating a unique, caring and overall positive experience centered around each patient. From the start, Dr. Palm understood the importance of every role and this understanding is reflected through each person on our team.
Walking in the front doors of Art of Skin MD, patients are immediately greeted by our front desk duo, who in addition to creating a wonderful welcome in our reception area, are also juggling many other responsibilities. The reception position in Art of Skin MD is one of the most impactful jobs on the team, as this is who not only welcomes our patients but also who answers phones, schedules appointments and handles checkouts at the conclusion of patients’ visit with us. This position is one that takes a person who is able to know a little bit about a whole lot! They know our patients personally, are familiar with treatment and service time lengths, pre- and post-treatment instructions, insurances, products and are professional multi-taskers. Our front desk duo does an efficient and effective job at keeping the rest of the clinic running on time and they make sure that our medical assistants and Dr. Palm have all of the information they need to be able to see the patient before they leave the reception lobby.
Once a patient is checked in by our front desk team, they are taken back by one of our medical assistants. The girls on our team of medical assistants are incredibly bright and able to balance a wide breadth of knowledge in both medical and cosmetic dermatology, anticipate questions that Dr. Palm may have about a patient’s visit and are the next moving part in keeping Dr. Palm’s schedule running efficiently. They, too, know our patients personally and know what is needed to ensure safety but also are familiar with what makes our patients most comfortable, as patient safety and comfort are both priorities at Art of Skin MD. Our medical assistants are an integral part of procedures and treatments including medical skin cancer screenings, cosmetic injectables, excisions and liposuction to name a few. They are, like everyone on the team, an extension of Dr. Palm herself.
Another extension of Dr. Palm is Jessica Scott, BSN, RN. She is an excellent, skilled and very knowledgeable provider here at Art of Skin MD. From laser treatments to injectables, Jessica offers a wide variety of treatments to patients as well as assists Dr. Palm with select procedures – she is an invaluable part of the team who balances contributing to Dr. Palm’s patients’ experiences while also treating her patients.
Every finely-tuned machine has a mechanic who ensures not only that it is working properly, but also that each piece has what it needs to function at its best. This role in Art of Skin MD is filled by our very knowledgeable office manager – from inventory to people management, she is a true jane of all trades! This is a catch-all, know-all position and she is the go-to backup for every position on the team whenever she is needed.
Pulling together each patient’s experience here at Art of Skin MD is the team’s fearless leader, Dr. Palm. She sets the tone for the team, leading by example and is a constant driving force for the entire team’s desire to create the kind of environment that makes patients want to return time and again. Through her constant emphasis on the importance of education and her support for those around her, this team couldn’t ask for a better leader. Each member of the team here at Art of Skin MD takes great pride in creating pleasant, unique and caring experiences for every patient who calls, emails or walks through our doors. We hope to leave the true impression of how much we care for our patients – it’s at the heart of all we do!